Highland Lake Inn: A lovely B&B in the North Carolina mountains.

	*Guest Services* We are committed to patiently and accurately guiding our guests into the accommodations that will best suit their needs. To convey all information a guest will need to enjoy a relaxing and peaceful visit free from stress. To greet every guest with a warm, genuine welcome, and spend time ensuring they are comfortable with our property and what it has to offer. To confidently direct them to, from, and around our property, and be ready with knowledgeable recommendations on area attractions, restaurants, and services. To fulfill every promise we make, and exceed every expectation. To create memories that people will want to relive year after year, and develop personal relationships that will be remembered for years to come. Our goal is to delight every guest with our service, knowledge, competence and attitude!
	*Housekeeping* Our Housekeeping cleaning team is committed to excellence in all that we do each and every day. Ours is the first impression from the moment the guests walk up to their door. Once inside their room, we strive for the "Ahhhhh..." and "WOW..." moment and we want that to last not only during your stay here, but for a lifetime. We want our guests to be talking about us for years to come to friends, family, and co-workers. And, to come back expecting to have that same feeling once again.
	*Season's Restaurant - Our Chefs* The commitment of the kitchen is to deliver an outstanding product and amazing service, in the most efficient way possible and in the safest way possible, making it a unique experience for both the guest and the employee. We are committed to delivering a fresh, innovative, and cutting edge product with picturesque presentations on a consistent basis, along with friendly and attentive service.
	*Season's Restaurant - Our Front Of House Staff* Our commitment is to welcome every guest with a warm smile and friendly personality; where our talented service staff guides the guest through a unique dining experience imparting knowledge of food and wine paralleled with our superbly executed and exquisitely presented food that showcases our "garden to the plate" philosophy. To create a highly motivated atmosphere that embraces our core values and enhances the guest experience. We also commit to offering the most professional and elegant wine service, and to have well educated staff on hand to accurately describe, recommend, and deliver the best possible selections for each individual diner based upon taste preference, food selections and price points.
	*Corporate Meetings & Retreats* Our commitment is to make every aspect of your event a success by outstanding attention to detail and total commitment to excellence. To create an atmosphere of relaxation and recreation, in order to escape the hassles and stress of everyday life. Our goal is to ensure that our guests enjoy an enriching, educational, and memorable experience that is symbolized by the truly warm and sincere hospitality of our staff.
	*Weddings* Our commitment is to give every bride, groom and their parents the confidence from the moment they step on the property for a tour to the time they leave after the event that everything has been taken care of. To give them a calm feeling that they are part of our family and that we are welcoming them into our home. And to give them impeccable service from every department, excellent food, and awesome lodging.
	*Banquets* Our commitment is to take care of every detail of your party or gathering, allowing you to focus on the most important element of your event - your guests! Our banquet staff pledges unique, diverse, and enticing menu selections, outstanding service with individualized flexibility, excellent food and wine, and a beautiful setting for your special occasion.
	*Marketing* The marketing department's commitment is to have our guests view Highland Lake Inn as their top lodging, restaurant, wedding, banquet, and corporate retreat choice above all other competitors. The marketing department pledges to win new guests through smart advertising and marketing, as well as making sure that the promises we give to our guests about service and quality are not only met, but are exceeded.
	*Accounting & Human Resources* It is our commitment to all guest to ensure 100% accuracy in their billing and collection of payments, to answer in a swift and prompt manner when questions arise, and to assure all guests with questions that their concern is important to us and will be handled with urgency. Recruiting excellent candidates, hiring qualified applicants, and retaining skilled employees is the commitment of the Human Resources Department.
	*Property Management & Maintenance* Our commitment is to ensure a comfortable, relaxing, and safe environment that allows the unforgettable experience that our guests deserve. We promise to provide our guests an inviting and beautiful property for their utmost enjoyment. From entrance to exit...unsurpassed delight!

Highland Lake Inn - 86 Lilly Pad Lane, Flat Rock, NC 28731 - Toll Free (800) 635-5101 - Local (828) 693-6812